HPE 3 Year Tech Care Critical ML350 Gen10 Service is an operational support service offering 24x7 access to HPE technical specialists. The service includes remote response 24x7 and 15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3 incidents.
Specification
Service type: Hardware support care pack
Duration: 3 years
Supported product: ProLiant ML350 Gen10
Support hours: 24x7
Response time (Severity 1): 15 minutes
On-site repair time: 6 hours
Support channels: Telephone, chat, web, forums
Includes: Parts and labour, on-site support, remote technical guidance
