Specification
Service Type: Post-Warranty Extended Service Agreement
Duration: 1 Year
Support Level: Basic
Response Time: Next Business Day (NBD)
Support Hours: 9x5 (Business hours)
Coverage: Parts and Labor, On-site Support
Optional Features: Defective Media Retention (DMR)
Covered Products: ProLiant ML110 Gen10 servers (P/N: P21440-291, P21440-371, P21440R-001, P21449-291, P21449-371, P21449-AA1, P21449R-001)
Support Channels: Telephone, HPE forums, automated incident logging, real-time chat