Cisco SmartNet SNTP 24x7x4 Parts Only support contract for Cisco ASR1002X routers. Provides 24 hours, 7 days per week technical support with 4-hour hardware replacement response time and software updates.
Specification
Service Type: Cisco SmartNet SNTP (Software Support and Parts)
Support Hours: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Hardware Replacement: Within 4 hours (advance replacement parts)
Software Support: Major and minor releases included
Technical Support: 24x7 access to Cisco Technical Assistance Center (TAC)
Scope: Parts only (no onsite engineer service)
Compatible Device: Cisco ASR1002X-5G-VPNK9
