Cisco SMARTnet (8X5X4) provides four business-hour response time for advanced replacement parts from 9 am to 5 pm depot time, Monday through Friday, excluding Cisco observed holidays. This is a parts-only support contract for the Cisco Catalyst C9500-16X-2Q-A switch.
Specification
Service type: Cisco SMARTnet (parts only)
Support level: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Coverage: Advanced replacement parts
Applicable device: Cisco Catalyst C9500-16X-2Q-A
Hardware replacement: 4-hour response during business hours
