Microsoft Dynamics 365 Customer Service is a cloud-based CRM platform designed for organizations to manage customer support operations at scale, including case management, omnichannel engagement, and AI-powered automation. This is a License Service Agreement (LSA) charity product with a 3-year commitment.
Specification
Cloud-based SaaS subscription
Per-user named user licensing model
Includes case management and SLA enforcement
Unified routing and intelligent work assignment
Omnichannel engagement support
Charity/nonprofit pricing discount
3-year license term
Device CAL included
