Microsoft Dynamics 365 Customer Service is a cloud-based CRM solution that empowers service organizations to deliver personalized, efficient support across all channels including email, chat, voice, and social media with AI-driven productivity tools and omnichannel capabilities.
Specification
Cloud-based customer service management software
License type: Open Value (OLV) with Software Assurance
Designated for charitable/non-profit organizations
1-year subscription term
Named user licensing model
Includes case management, knowledge base, and collaboration tools
Features Copilot-powered automation and AI-driven insights
Integration with Microsoft 365, Power Platform, and Teams
