Cisco SMARTnet extended service agreement providing 8x5 support with NBD (next business day) response time and replacement coverage for ESA-C690-K9 Email Security Appliance. Includes access to Cisco Technical Assistance Center and software support.
Specification
Service Type: Extended Service Agreement
Support Level: 8x5 NBD (Parts Only)
Response Time: Next Business Day
Coverage: Parts replacement only
Technical Support: 24x7 access to Cisco TAC
Software: Major and maintenance releases included
Compatibility: ESA-C690-K9, ESA-C690-K9-RF, ESA-C690-K9-WS
Support Availability: 8 hours per day, 5 days per week (parts ordering)
