Cisco SmartNet 8x5xNBD parts-only support service for the Cisco IR829B-LTE-LA-ZK9 Industrial Integrated Services Router. Provides next-business-day hardware replacement, software updates, and 24/7 access to Cisco TAC.
Specification
Service Type: SmartNet Standard (8x5xNBD)
Hardware Coverage: Parts-only (no onsite engineer)
Response Time: Next Business Day
Support Hours: 8 hours/day, 5 days/week
Software Support: Major and minor releases
TAC Access: 24/7 phone and web support
Hardware Replacement: Advance replacement parts delivery