Cisco Solution Support with 8x5 response time and next business day hardware replacement, providing major and maintenance releases of Cisco IOS software and access to TAC.
Specification
Service Type: Solution Support (SSSNT)
Support Hours: 8 hours/day, 5 days/week
Response Time: 8 hours
Hardware Replacement: Next Business Day (NBD)
Includes: Software updates, TAC access, hardware RMA
Compatible with: Cisco ISA-3000-4C-K9 industrial security appliance
