Cisco Solution Support 8x5 NBD extended service contract for the Firepower 2120 ASA firewall. Provides major and minor software updates, 24x7 access to Cisco Technical Assistance Center (TAC), next business day hardware replacement, and extended cisco.com access.
Specification
Service Type: Solution Support (Extended)
Support Hours: 8x5 (Business hours, Monday-Friday)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor updates
TAC Access: 24x7
Service Level: Standard response time
Scope: Hardware and software support for FPR2120-ASA-K9
Term: Annual contract (renewal basis)
