Cisco Solution Support (SSSNT) is a service contract that combines Smart Net Total Care with additional software support, designed for the Cisco Catalyst 3850-24P-L switch. It provides support for application software including troubleshooting, maintenance, updates, and upgrades, plus hardware support with 8x5 next-business-day response.
Specification
Service type: Cisco Solution Support (SSSNT)
Coverage: 8x5 Next Business Day (NBD)
Hardware: Cisco Catalyst 3850 Series switch
Support includes: Hardware replacement, software updates, TAC access
Coverage window: Business hours (8:00 AM - 5:00 PM), Monday-Friday
