Cisco SmartNet SNTP 24x7x4 parts-only service contract providing advance replacement parts with 4-hour response time, 24/7 availability including holidays, and 24/7 TAC access with software support.
Specification
Service Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Service Type: Parts Only (Advance Replacement)
Hardware Support: 4-hour advance replacement parts delivery
TAC Access: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and minor IOS releases
Coverage: Cisco Catalyst 2960-X 24 GIGE, 4 x 1G
