Cisco SmartNet 8x5xNBD parts-only support contract for Cisco Business 250 Series switches. Provides access to Cisco TAC, software updates, and next-business-day advance replacement hardware.
Specification
Service Type: SmartNet Standard
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day)
Coverage: Parts-only (no onsite service)
Hardware Replacement: Next Business Day (advance replacement)
Software Support: Major and maintenance releases
TAC Access: Business hours (8x5)
