Cisco SmartNet Total Care 8x5xNext Business Day (NBD) support contract providing parts-only hardware replacement coverage for Cisco Business 254 Series switches. Includes access to Cisco Technical Assistance Center (TAC), software support, and next-business-day advance hardware replacement.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week support with NBD hardware replacement)
Hardware Coverage: Parts only
Software Support: Major and minor releases
TAC Access: Available during support hours
Contract Type: SmartNet extended service agreement
