Cisco SmartNet service contract providing parts-only support with 8x5xNBD (next-business-day) response for hardware replacement, designed to reduce total cost of ownership through advance replacement parts delivery.
Specification
Service Type: Parts Only
Support Hours: 8x5xNBD (8 hours per day, 5 days per week, next-business-day response)
Response: Advance replacement parts provided when request received prior to 3pm depot time
Coverage: Hardware parts replacement
