Cisco SmartNet Onsite 8x5xNBD support contract providing onsite field engineering, hardware replacement next business day, and 24x7 access to Cisco Technical Assistance Centre for the Cisco Business Edition 6000M (M5) appliance.
Specification
Service level: 8x5xNBD (8 hours/day, 5 days/week, next business day replacement)
Hardware replacement: Next business day delivery
Response time: 4 hours
Onsite field engineering: Included
24x7 TAC access: Yes
Software updates: Included
Duration: 1 year
