Cisco SmartNet Onsite support contract for Aironet access points, providing 8 hours/day, 5 days/week technical support with next business day hardware replacement and software updates.
Specification
Service Type: Onsite Support Contract
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor updates via Cisco TAC
Access: Extended access to Cisco.com for software downloads
Technical Support: 24x7 access to Cisco Technical Assistance Center (TAC) for case submission