Cisco SmartNet Onsite service agreement providing 8x5 Next Business Day support with hardware replacement coverage and TAC access for the ASA5525-DC-K8 firewall appliance. Includes proactive monitoring, software updates, and expert technical assistance to minimize network downtime.
Specification
Service Type: Extended Service Agreement (ESA)
Support Level: Onsite 8x5 Next Business Day (NBD)
Response Time: 4 hours (24x7 available)
Coverage: Parts and labor hardware replacement
TAC Access: 24-hour Technical Assistance Center access
Software Updates: Current OS software updates included
Applicable Device: Cisco ASA 5525-X (ASA5525-DC-K8)