Cisco SMARTnet Onsite 8x5xNBD extended service agreement providing hardware and software technical support with onsite engineer support and next business day replacement service.
Specification
Service Level: 8x5xNBD (8 hours, 5 days per week, next business day replacement)
Hardware Replacement: Onsite engineer installation
TAC Access: 24x7 global access
Software Entitlement: Cisco IOS updates included
Support Type: Extended service agreement
