Service Type: Extended Service Agreement (Hardware only)
Duration: 3 years
Support Model: On-site with parts and labour
Response Time: Next Business Day (NBD)
Service Availability: 9x5 (9 hours/day, 5 days/week - Monday to Friday)
Phone Consulting: 2-hour response during coverage window
Remote Diagnosis: Included
Web Knowledge Base: Access included
Compatible with: HPE ProLiant DL380 Gen10 server models
