Specification
Service type: HPE Tech Care Critical
Duration: 5 years
Supported server: HPE ProLiant DL380 Gen10
Support channels: Telephone, real-time chat, automated incident logging, HPE moderated forums
Service delivery: On-site support
Includes: Parts replacement, repair, remote diagnosis, visual remote guidance, knowledge base access
Response time: 15-minute 24x7 enhanced response for severity 1 critical incidents
