Service Type: Extended Service Agreement - Hardware Support
Coverage: 3 years
Hardware Platform: HPE ProLiant DL380 Gen10
Service Level: Critical (TC Crit)
Support Hours: 24x7
Response Time (Severity 1): 15 minutes
Hardware Repair Time: 6 hours (on-site)
Delivery Method: Virtual (license/registration)
Support Channels: Telephone, chat, forums, automated incident logging
Service Start: Date of hardware purchase
