Cisco SmartNet Onsite 24x7x4 is a comprehensive support contract for Catalyst 9300 series switches, providing 24/7 fault reporting with 4-hour hardware replacement response time and access to Cisco Technical Assistance Center.
Specification
Support type: Onsite
Availability: 24 hours per day, 7 days per week
Hardware replacement time: 4 hours from fault diagnosis
Software updates: Major and minor releases of Cisco IOS
Technical support: 24x7 access to Cisco TAC
Device diagnostics: Included
Extended access to Cisco.com resources