Service Type: Extended Hardware Service
Support Coverage: 24 hours/day, 7 days/week, including holidays
Response Time: 4 hours
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Equipment: Cisco Catalyst 9600 Series
Service Duration: 1 year (typical for SNTP contracts)
