Cisco SmartNet 24x7x4 parts-only support contract providing four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. Covers the A9K-RSP5-TR Route Switch Processor with major and maintenance software releases and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: Cisco SmartNet Total Care - Parts Only
Response Time: 4 hours (24x7x4)
Availability: 24 hours per day, 7 days a week (including Cisco observed holidays)
Hardware Replacement: Advance replacement parts
Software Support: Major and maintenance releases of Cisco IOS XR Software
TAC Access: 24x7 access to Cisco Technical Assistance Center
Applicability: Cisco ASR 9000 Series Route Switch Processor 5 for Packet Transport (A9K-RSP5-TR)
Coverage Period: Annual contract
Engineer Support: No onsite engineer included
Fault Reporting: 24 hours a day, 7 days a week
