Service Type: SMARTnet Total Care
Support Level: SNTC-24X7X4
Response Time: 4 hours for advance replacement parts
Availability: 24 hours per day, 7 days a week
Target Device: Catalyst 9200 48-port POE+
Hardware Coverage: Advance replacement parts
Software Coverage: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center