Cisco SMARTnet Solution Support for IE-1000-4P2S-LM providing 24 hours a day, 7 days a week fault reporting and 2 hour hardware replacement service. Includes software updates, 24/7 Cisco TAC access, and replacement hardware delivery within 2 hours of fault diagnosis.
Specification
Support Hours: 24 hours a day, 7 days a week
Hardware Replacement: Within 2 hours from fault diagnosis
Software Support: Major and minor IOS updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com Access: Included
Service Type: Annual Contract
Supported Product: IE-1000-4P2S-LM (Cisco Industrial Ethernet 1000 Switch)
