Cisco SMARTnet Onsite 8 x 5 NBD Extended Service Agreement designed for Cisco ASA-IC-6GE-SFP-C, providing fault reporting 8 hours a day, 5 days a week with hardware replacement within 4 hours from fault diagnosis and onsite engineer support.
Specification
Service Type: Extended Service Agreement
Service Level: Onsite 8x5 NBD
Response Time: Next Business Day
Service Availability: 8 hours/day, 5 days/week
Hardware Support: Replacement with onsite engineer within 4 hours of fault diagnosis
Software Support: Major and minor OS updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatible Device: Cisco ASA-IC-6GE-SFP-C interface card
Device Type: ASA 5545-X/5555-X firewall module
