Hardware maintenance and support contract for Cisco VG202XM voice gateway providing 24/7 technical access and 2-hour hardware replacement response. Includes Cisco IOS updates, TAC support, and replacement hardware delivery within 2 hours from fault diagnosis.
Specification
Service Level: 24 hours/day, 7 days/week, 2-hour hardware replacement
Includes: Cisco IOS software updates, Cisco TAC access, Hardware replacement
Applicable to: Cisco VG202XM Analog Voice Gateway
Coverage: Hardware maintenance and support
