Interactive-branded hardware maintenance service contract for Lenovo System x3550 M5 servers. 9x5x4 support tier provides business-hours (9am-5pm) response with four-hour on-site technician arrival after remote problem determination.
Specification
Service contract type: Hardware maintenance
Support tier: 9x5x4 (business hours, 4-hour on-site response)
Coverage: Lenovo System x3550 M5 server
Service technician availability: 8:00 am - 5:00 pm local time, Monday-Friday, excluding Lenovo holidays
