IBM System x3200 hardware maintenance service agreement with 9x5x4 support coverage: service technician dispatch within 4 business hours after remote problem determination, Monday-Friday 8am-5pm local time excluding IBM holidays.
Specification
Service Level: 9x5x4 (9 hours, 5 days, 4-hour response)
Service Type: On-site hardware maintenance
Response Time: Within 4 business hours of remote problem determination
Coverage Hours: 08:00-17:00 local time, Monday-Friday
Exclusions: IBM holidays
Platform: IBM System x3200 server
