Hardware maintenance support service for Cisco VPN 3060 Concentrator (CVPN3060E-RDBUN-K9) providing 9x5x4 coverage (9 hours, 5 days per week, 4-hour response time). This is a support contract service rather than hardware.
Specification
Support type: Hardware maintenance and repair
Coverage hours: 9x5x4 (business hours support)
Response time: 4 hours
Includes: Proactive hardware diagnostics and repair services
Does not cover: Software upgrades or third-party integrations
Underlying device: Cisco VPN 3060 Concentrator with 512MB memory, 2U rack form factor
