Hardware maintenance and support service contract for Cisco 2921 VSEC/K9 router with 9-hour response time, 5-day weekly coverage, and 4-hour service window per month.
Specification
Service Type: Hardware Maintenance
Device: Cisco 2921 VSEC/K9 Integrated Services Router
Response Time: 9 hours
Availability: Monday-Friday (5 days per week)
Coverage Window: 4 hours per month
Service Level: 9X5X4
