A hardware maintenance support contract for the Cisco 2811 Integrated Services Router, providing 24x7 support with 2-hour hardware replacement response time.
Specification
Support Contract: 24x7x2 (24 hours/day, 7 days/week, 2-hour hardware replacement)
Hardware Replacement: Within 2 hours from fault identification
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Centre
