Cisco SmartNet OnSite 8x5x4 support contract for the IE-1000-4P2S-LM industrial Ethernet switch. Includes onsite engineer response within 4 working hours, hardware replacement, software updates, and 24x7 access to Cisco Technical Support.
Specification
Service Type: SMARTnet OnSite Support
Support Hours: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Hardware Replacement: Within 4 working hours
Onsite Engineer: 4 working hours response time
Software Support: Major and minor updates
TAC Access: 24x7 Technical Assistance Centre
Compatible Device: Cisco IE-1000-4P2S-LM
Duration: Annual contract
