Specification
Service Type: SmartNet Total Care (SNTC) 8x5xNBD
Coverage: Parts only (no onsite engineer)
Response Time: 8 hours a day, 5 days a week for fault reporting
Hardware Replacement: Next business day
Software Support: Major and minor releases, 24x7 TAC access
Compatible with: Cisco Catalyst 2960L-24PQ switch</specification>
<parameter name="attributes">{"service_type": "SmartNet SNTC 8x5xNBD", "coverage": "parts_only", "response_time": "8x5xnbd", "replacement_timeline": "next_business_day", "device_series": "Catalyst 2960L"}