Cisco SmartNet 8x5xNBD parts-only support contract providing next-business-day replacement parts, software updates, and 24x7 TAC access for the Cisco Catalyst 3850 24 mGig Port UPOE IP switch.
Specification
Service Level: 8x5xNBD (8 hours/5 days/Next Business Day)
Parts Only (No Onsite Engineer)
24x7 access to Cisco Technical Assistance Center (TAC)
Major and maintenance releases of Cisco IOS software
Hardware advance replacement delivered by next business day
Fault reporting: 8 hours a day, 5 days a week
Covers: Cisco Catalyst 3850 24 mGig Port UPOE IP (WS-C3850-24XUW-S)
