Cisco SmartNet 8x5xNBD parts-only support service for Catalyst 3650 switches. Provides next-business-day advance hardware replacement, 24/7 access to Cisco TAC, software updates, and proactive diagnostics.
Specification
Service Type: SMARTnet Standard (Parts Only)
Support Hours: 8x5xNBD (8 hours/day, 5 days/week, next-business-day hardware replacement)
Coverage: Advance replacement parts delivery by next business day
TAC Access: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and minor OS software updates and upgrades
Compatible with: Cisco Catalyst 3650 Series Switches