Cisco SmartNet support contract for Catalyst 2960 switches offering parts-only service with 8 hours a day, 5 days a week fault reporting and next business day hardware replacement, including software updates and TAC access.
Specification
Service Type: Parts Only (Hardware Replacement)
Support Hours: 8x5 (8 hours a day, 5 days a week)
Replacement: Next Business Day
Software: Major and maintenance releases included
TAC Access: 24/7 access to Cisco Technical Assistance Center
Device Coverage: Cisco Catalyst 2960 Series switches
