Cisco SmartNet support and maintenance contract offering 8x5xNBD service level. Includes major and minor software updates, 24/7 access to Cisco Technical Assistance Center, and next-business-day hardware replacement for covered Catalyst network equipment.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Access: 24/7 Cisco TAC support
Software: Major and minor IOS updates included
Hardware Replacement: Next business day delivery upon fault identification
Parts Only service (no engineer dispatch)