Cisco SmartNet extended service agreement providing parts-only support with 8x5xNBD (next business day) response time for one year on the WAP361-E-K9 wireless access point. Includes advance hardware replacement, technical support access, and software entitlements.
Specification
Service Type: Parts Only Extended Service Agreement
Service Level: 8x5xNBD (8 hours, 5 days, Next Business Day)
Coverage: Advance hardware replacement parts and technical support
Support Hours: 8 AM - 5 PM, Monday-Friday
Response Time: Next Business Day (if request received before 3 PM local depot time)
Duration: 1 year
Compatible Device: Cisco WAP361-E-K9 Wireless-AC/N Dual Radio Wall Plate Access Point
