Cisco SmartNet service agreement providing parts-only support with 8x5xNBD response time (next business day advance replacement parts delivery during business hours). This is a technical support and hardware replacement service contract for eligible Cisco network equipment.
Specification
Service Type: SMARTnet Parts Only
Response Time: 8x5xNBD (Next Business Day)
Support Type: Hardware replacement parts
Coverage: Parts and advance replacement only (no onsite labor)
Response Window: Business hours (8am-5pm), Monday-Friday
