Cisco SmartNet service contract offering parts-only replacement support with 8x5xNBD (next business day) response time for networking equipment. Includes access to Cisco Technical Assistance Center (TAC) and hardware replacement coverage.
Specification
Service Type: SmartNet Standard (SNT)
Support Coverage: Parts only (no onsite engineer)
Response Time: 8 hours/day, 5 days/week, Next Business Day parts delivery
Hardware Replacement: Advance replacement provided
Software: Major and minor release updates included
TAC Access: 24x7 access to Cisco Technical Assistance Center
