Cisco SmartNet 8x5xNBD parts-only support contract for the SG350-52-K9-IN managed switch. Provides next-business-day advance replacement parts delivery with 8 hours daily, 5 days weekly support response time, subject to fault identification by Cisco.
Specification
Support Type: Parts Only (Advance Replacement)
Response Time: 8x5xNBD (Next Business Day)
Support Hours: 8 AM - 5 PM, Monday-Friday
Includes: Major and minor IOS software releases, TAC access, Cisco.com resources
Compatible Device: Cisco SG350-52-K9-IN (52-port Gigabit managed switch)