Cisco SmartNet support contract providing parts-only hardware replacement service with next-business-day delivery and access to Cisco Technical Assistance Center (TAC) during business hours (8am–5pm, Monday–Friday).
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Hardware Replacement: Advance replacement parts delivered next business day
Support Access: Cisco TAC via phone and online
Software: Major and minor OS updates included
Coverage Type: Parts only (no on-site engineer)
Contract Type: Annual support contract
Compatible with: Cisco SG550X series switches
