Service Type: Cisco Smart Net Total Care (SNTC)
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day response)
Hardware Coverage: Parts-only (No Onsite Engineer)
TAC Access: 24x7
Response Time: One Hour Response Time
Hardware Replacement: NBD (Next Business Day)
Coverage Hours: 8 hours a day, 5 days a week
Software Support: Major and maintenance releases
Extended Access: Cisco.com access
