Cisco SmartNet standard support contract offering 1-year parts-only hardware coverage with 8x5xNBD (next-business-day) advance replacement service. Provides software updates, 24x7 access to Cisco Knowledge Base, and business hours fault reporting.
Specification
Service Duration: 1 year
Support Level: 8x5xNBD (8 hours/day, 5 days/week, next-business-day hardware replacement)
Coverage Type: Parts only (no onsite engineer)
Support Access: Business hours fault reporting, 24x7 Cisco Knowledge Base access
Hardware Replacement: Advance replacement, next business day (if request received by 3pm depot time)
Software Support: Bug fix updates and minor/major release upgrades
