Cisco SMARTnet support contract offering 8x5 next business day (NBD) hardware replacement and advance parts delivery for Cisco CBS350 series managed switches. Parts-only service level without onsite engineer support.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day
Parts Delivery: Advance replacement parts (parts-only, no onsite service)
Software Support: Major and minor Cisco IOS updates
Technical Support: 24x7 access to Cisco TAC
Support Duration: 1 year annual contract
