Cisco SmartNet Standard support contract providing 8x5 business-day hardware support with next-business-day advance replacement parts for Cisco Business network equipment. Includes access to Cisco Technical Assistance Center (TAC) and software updates.
Specification
Service Type: SMARTnet Standard (Parts Only)
Support Hours: 8x5xNBD (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day advance replacement
Software Support: Major and minor release updates
TAC Access: Business hours (8x5)
Cisco.com Access: Extended access included
