Cisco SmartNet support contract for C9105AX access points providing major and maintenance software releases, 24/7 TAC access, and Next Business Day hardware replacement during 8×5 business hours support windows.
Specification
Support Model: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Software Support: Major and minor Cisco IOS releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Hardware Replacement: Next Business Day (by fault identification)
Engineer Support: No onsite engineer included
Extended Access: cisco.com portal access
